Frequently Asked Questions

Everything you need to know about shopping with NANA MALL.

Are the beauty products sold on NANA MALL authentic?

Yes, 100%. We source our products directly from authorized distributors and the brands themselves to ensure every item in your vanity is genuine and safe.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your skincare or makeup essentials sooner.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you offer international shipping?

Currently, NANA MALL ships to select countries. Please check our shipping page for a full list of international destinations and estimated customs fees.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.