Returns & Exchanges

At NANA MALL, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items in original, unopened condition can be returned within 30 days of delivery.

1

Initiate Your Request

Log into your NANA MALL account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully pack the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship to NANA MALL

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location near you.

4

Quality Check & Refund

Once our warehouse team verifies the product condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing